AfriCallShop is an App that allows you to save money on international call and text messages (SMS). Our customer only pays the call duration with no extra charges.
Before to send us an email, first check that:
According Wikipedia : 3-D Secure is a secure payment protocol on Internet.
3-D Secure is an XML-based protocol designed to be an additional security layer for online credit and debit card transactions. It was originally developed by Arcot Systems, Inc and first deployed by Visa with the intention of improving the security of Internet payments and is offered to customers under the name Verified by Visa. Services based on the protocol have also been adopted by MasterCard as MasterCard SecureCode, and by JCB International as J/Secure. American Express added 3-D Secure on November 8, 2010, as American Express SafeKey, in select markets and continues to launch additional markets.
Yes but your mobile/telecoms provider may charge additional costs for using Internet data (3G / 4G) or if you are exceeding the allowed call duration permit by them (if you use for example AfriCallShop local access number).
Using africallshop is not deducted from your mobile plan but if you use the 3G network of your mobile operator, so it may charge Internet usage. We advise you to have an unlimited INTERNET package to use AfriCallShop in the best conditions.
No, that’s not possible.
Do you have an iOS device?
Do you have an Androïd device?
No worries, you can always call from our local access number. How to do?
Please find bellow the list of our local access numbers by country.
What are the benefits to call any mobile or landline from the local access number?
If you hear your correspondent but he cannot hear you, it is likely that our AfriCallShop app does not have the permissions to access to the microphone of your iOS device (iPhone, iPad or iPod).
On iOS (iPhone, iPod, iPad), during the installation of AfriCallShop app, Apple asked the permission to use the microphone for our app. It seems that you have denied it.
Below is a screenshot to verify that AfriCallShop app has well access to the microphone.
May be, you are using a headphones and that is the problem. Try to make calls without the headphones.
If the problem is not resolved, please contact us at support[at]africallshop.com.
If your order has been declined, it may have one or more reasons for this.
This could be because your card details need updating, please ensure all of your card details are correct.
If your card details are correct, may be the bank has declined your payment. Your bank will not allow us to take the money owing for your order. Some of our customers have had success in contacting their bank informing them an order will be placed and giving permission to take funds.
If the problem is not resolved, please contact us.
If you have an issue with your calls, first check the following informations:
If the problem is not resolved, please contact us and give us information about the problematic call:
For a call to any regular phone, enter the desired number in the textbox and click the dial button.
If you are calling a landline or a mobile phone, the call will be placed at a few costs. So you must buy credits first.
You can check our prices for international calls to Africa here.
Please note that when you call a number (even if it’s local) you should always dial (00 + country code + area code + subscriber number).
For any problems, please contact us. We are available to help you to resolv any issues.