Welcome to the AfriCallShop help center. Find answers to common questions below, or contact our support team.
📧 Contact Us
Email our support team: support@africallshop.com
We reply within 24 hours, Monday to Friday.
❓ Frequently Asked Questions
How do I make an international call?
Download the AfriCallShop app from the App Store or Google Play, create an account, add credit, and start calling. Your first call is free.
How do I check my balance?
Open the AfriCallShop app — your balance is displayed on the home screen. You can also check it in Settings → Account.
How do I add credit to my account?
Go to the “Top Up” section in the app. You can pay by credit card, debit card, or PayPal. Credit is added instantly.
How do I send a mobile top-up (airtime)?
In the app, go to “Send Top-Up”, select the country and operator, enter the phone number and amount, then confirm. The airtime is delivered within seconds.
Why is my call quality poor?
Call quality depends on your internet connection. For best results, use Wi-Fi or 4G/5G. If problems persist, enable the VPN option in the app menu.
Can I call landlines and mobile numbers?
Yes! AfriCallShop works with both landlines and mobile phones in over 150 countries, including all of Africa.
Is my account secure?
Yes. We use bank-grade encryption for all transactions (PCI-DSS compliant) and encrypt all calls. Your personal information is never shared.
I forgot my password. What do I do?
Tap “Forgot Password” on the login screen. You will receive a reset link by email. If you do not see it, check your spam folder.
How do I delete my account?
Open the app → Settings → Account → Delete Account. Follow the on-screen instructions. This action is irreversible.